At Timeless Expressions®, we understand and respect your concerns about privacy and security, and will do our best to provide a convenient and safe online experience. This Privacy Policy describes what information we collect, how we may use that information, how we share that information, and how we protect that information.  This policy applies to our www.timelessexpressions.com website (the “Site”) and constitutes part of our Terms and Conditions of Use.  Periodically, we may update this Privacy Policy and encourage you to check this section for any changes.

What personal information do we collect?

Personal information is information about an identifiable individual, which includes name, address, email address, telephone number, and other information that identifies you.  We collect only the personal information that is needed to administer our business, allow you to utilize the full capabilities of our Service, provide superior service to our customers, and communicate information relating to our products and services that we believe to be of interest to our customers.

When you shop with us or register with us to use our Service, we may collect the following personal information:

·       Your registration information, including your name, email address, and other personally identifiable information that we may require from time to time for setting up an Account

·       Your credit or debit card account information, if you select those payment methods for purchase transactions on the Site

·       Any other personal information you provide us, for example, if you email us, call our customer service line, sign up with us to receive email, create an online account with us, or voluntary provide us with information upon our request.

We may also automatically collect certain information describing your visit, such as your IP address and browser information.  We collect information in the aggregate, on an anonymous basis, and may use it to evaluate the ease of use and convenience of our Site and to make further improvements.

We and some of our third party service providers use cookies on our Site. A cookie is a small text file written by an Internet server to a website user's browser where information is exchanged between them, and which is stored on a computer's hard drive to allow us to recognize and track users on our Site to assist us in providing our customers with a productive online experience. Cookies enable us to store information about your use of our Site such as the areas you visit and the length of your stay. Most browsers are initially set up to accept cookies and can be reset by using the "Help" portion of the toolbar to refuse all cookies or indicate when a cookie is being sent. Should you choose to disable any cookies associated with the Site, you will not be able to take full advantage of all the Site's features, but you should be able to navigate the Site without difficulty.

We may also use a third party to help us gather and analyze information about the areas that you visit on the Site to evaluate and improve the customer experience and the convenience of the Site, and to help us evaluate some of the specific information that you provide to us.

How do we use the information we collect?

When we collect information from you, we may use it for a number of purposes, including to:

·       Process, manage, complete and account for transactions, including purchases and requests for service or exchanges;

·       Fulfill your gift card orders;

·       Identify your product and service preferences so that we can notify you of new or additional products, services, promotions or events relating to our business that might be of interest to you;

·       Improve merchandise selections and customer service;

·       Invite you to participate in customer research;

·       Notify you by postal mail and email about new products, services, features, promotions, events and special offerings relating to our business we think you will find valuable;

·       Respond to your comments and inquiries;

·       Measure the advertising effectiveness of our online and other advertisements and events;

·       Help us understand Site activity and improve your use of our Site; and

·       Help us prevent fraud, and minimize credit risk.

In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information.

This Site is not purposefully directed at children under the age of 13 and all products available for sale on the Site are intended to be purchased by adults.  We do not collect or maintain personal information, via the Site or otherwise, from those we actually know are children under 13 years of age.

Who do we share your information with?

We may pass along information about your shopping cart choices, purchases and preferences to the marketing, customer service or other departments of Timeless Expressions or our affiliates, as appropriate.  They may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy.

Credit card and financing information may be provided to credit card and consumer financing companies as is required to process applications and transactions.

Your information may also be transferred as an asset in connection with a merger or sale (including any transfer made as part of insolvency or bankruptcy proceedings) involving all or part of the Timeless Expressions businesses or as part of a corporate reorganization, stock sale or other change in corporate control.

We may also share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example, we may use third parties to host our Site, operate certain of its features, send emails, print or send mailings, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill gift card orders. These third-party service providers are given the information that they need to perform their designated functions and we do not authorize them to use or disclose your personal information for their own or any others' marketing purposes.

On rare occasions we may also be required to disclose your information as is required by law pursuant to lawful requests such as subpoenas, court or agency orders, or as we may reasonably determine to be necessary to protect our rights or the rights of others, to avert harm to persons or property, or to enforce this Privacy Policy.

Finally, our Site may contain links to other sites that are not owned or operated by Timeless Expressions. These include links to sites hosted by our service providers or partners where, for example, they provide security services or administer promotional programs. Also, links to our Site may be featured on other websites on which we advertise. These links are not intended to be referrals or endorsements of the linked or host sites, and Timeless Expressions does not warrant, represent or assume any responsibility or liability for the accuracy, security, completeness or operation of any linked site (or any site contained in a linked site) or any host site, or the practices or privacy and other policies contained in any linked site (or any site contained in a linked site) or any host site. We advise you to familiarize yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites.

How do we protect your information?

We employ various security measures designed to help protect the personal information that we collect from you online.  For example, we use Secure Sockets Layer (SSL) encryption technology to protect the security of your credit card and personal information as it is transmitted to us.  We have instituted firewalls to help protect our servers and network.  Unfortunately, no collection or transmission of information over the Internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.

You can opt out of receiving promotional email from us by indicating that preference when you register with us, by following the “unsubscribe” instructions at the bottom of any emails we may send you, or by calling our customer service line or following the links on our Site to remove yourself from our mailing list.

Contact us:

If you have questions regarding our Privacy Policy, or if you wish to update the personal information you have provided to us, you may do so by contacting us as follows:

Timeless Expressions, LLC

P.O. Box 28

Watertown, NY 13601

Call us toll-free at 800-945-0431.

The trademark "TIMELESS EXPRESSIONS" is the subject of a federal registration owned by LCO Destiny, LLC and is used under license by Timeless Expressions, LLC.